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Systems Working Normally

Submit a Support Request

First Level support is provided via a toll-free phone number 24 hours a day, 7 days a week, 365 days a year or via the form below. If you have simple how-to questions then you can speak to someone any time of the day or night. If the First Level support team is unable to resolve your issue they will open a case with our Level 2 support staff. Our First Level support team can be reached at 1 877 908 4400 (International callers can dial 001 925 415 0891)

Second Level support is provided via the form below. Our Level 2 support staff are more experienced and technically knowledgeable on the Clubspaces system and will respond to you by email or phone based on your stated preference. If you have an issue that you believe is beyond Level 1 support then you can bypass the First Level support team and use the form below to submit your request to us directly. Our Level 2 support staff are available Monday - Friday from 8am - 9pm PST and on Saturday from 10am - 5pm PST.

Please fill out the form below as fully as possible so that we can assist you as efficiently as possible. It is important to indicate the Priority of the issue so that we can respond accordingly. Below is a summary of the priority level definitions and our targeted response time.


PRIORITY LEVEL DEFINITION TARGETED RESPONSE
Emergency Site is down – you are unable to access any features or functions of your site (e.g. I receive a Server Error when trying to view my site) 1 business day
High Critical Functionality no longer available – a core feature or function of the product is no longer working and no work-around available (e.g. I can no longer access the Registration module and signup begins next week) 2 business days
Medium Non Critical Functionality no longer available – a non-critical feature of function of the product is no longer working but a work-around is available (e.g. I can no longer access the Photo Gallery module) 3 business days
Low General Assistance – questions regarding configuration "how to" and trouble shooting (e.g. How do I change the size of a picture on my website) 5 business days
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* Clubspaces Site URL:
Login ID:
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* Product Module:
* Priority:
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  Don't forget to check the System Status page before opening a new case. We may be aware of the problem already and have a workaround available!

  *Required Fields